How Can Emotional Intelligence Help the Service Industry? Q&A with Melkart Rouhana

Can EQ improve customer service? At the NexusEQ (at the Harvard Medical School Conference Center), we asked Melkart Rouhana — former Corporate Director of Global Learning at The Ritz-Carlton Hotel Company & Corporate Head of Learning & Development for Emaar Hospitality Group as well as Armani Hotels & Resorts.
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